Privacy Policy



Community Connect is committed to protecting the privacy of individuals and complying with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth) and the Information Privacy Principles (IPPs) under the New Zealand Privacy Act 2020.

This policy applies to the collection, use, and disclosure of personal information in the course of our fundraising, partnerships, and related activities in Australia and New Zealand.

1. Information we collect

We may collect personal information including, but not limited to:

  • Name and contact details (address, phone, email)

  • Date of birth

  • Donation details (frequency, method, amount)

  • Payment information

  • Communication preferences

  • Interaction history (calls, emails, campaign responses)

2. How we collect information

We may collect personal information through various means, including but not limited to:

  • Directly from you (forms, phone calls, face-to-face fundraising, online)

  • From third-party fundraising partners acting on our behalf

  • From publicly available sources where relevant to our charitable purposes

3. Why we collect information

We collect personal information for purposes including, but not limited to:

  • Processing donations and issuing tax receipts

  • Communicating about campaigns, events, and initiatives

  • Meeting legal, regulatory, and reporting obligations

  • Improving our services and supporter experience

  • Conducting research and analysis to support our charitable mission

4. Consent

We obtain consent that is informed, voluntary, current, and specific. This may be express (e.g., ticking a box, signing a form) or implied (e.g., providing information while aware of its intended use).

You can withdraw consent at any time by contacting info@communitycollective.com.au. Withdrawal does not affect the lawfulness of processing prior to withdrawal.

5. Disclosure to third parties

We do not sell, rent, or trade personal information.

We may share personal information with third parties including, but not limited to:

  • Contracted service providers (e.g., payment processors, IT providers, fundraising agencies)

  • Regulatory bodies where required by law

  • Partner charities where you have consented

All third parties are bound by confidentiality obligations and must comply with the APPs or equivalent protections.

6. Overseas disclosure

If we disclose personal information to recipients outside Australia or New Zealand, we will take reasonable steps to ensure the recipient complies with the APPs, IPPs, or is subject to a substantially similar privacy regime.

7. Data retention

We retain personal information only for as long as necessary for the purposes outlined in this policy, or as required by law. Donation records are retained for seven years for taxation and audit purposes. When no longer required, personal information is securely destroyed or de-identified.

8. Data security

We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Security measures include, but are not limited to:

  • Access controls and authentication

  • Encryption of sensitive data

  • Regular security assessments

  • Staff training on privacy obligations

9. Data breaches

In the event of a data breach likely to result in serious harm, we will notify affected individuals and the relevant authority (the Office of the Australian Information Commissioner or the New Zealand Privacy Commissioner) in accordance with applicable breach notification requirements.

10. Your rights

You have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Opt out of marketing communications

  • Lodge a complaint about our handling of your information

Opt-out requests are actioned within 5 business days at no cost to you.

11. Complaints

If you have a complaint about our handling of personal information, please contact us at info@communitycollective.com.au. We will respond within 30 days.

If you are not satisfied with our response, you may lodge a complaint with:

  • Office of the Australian Information Commissioner at oaic.gov.au (for Australian residents)

  • Office of the Privacy Commissioner at privacy.org.nz (for New Zealand residents)

12. Policy updates

This policy may be updated from time to time. The current version will always be available at [website]. Material changes will be communicated to supporters directly.

13. Contact

Community Connect 

Email: info@communitycollective.com.au

Phone: 0447 847 758

Address: Level 9, 218 – 222 Hoddle Street, Abbotsford VIC 3067

Last updated: 25/11/2025