FAQ
-
What services does Community Connect provide?
We specialise in regular giving acquisition through face-to-face fundraising, campaign strategy, and sales team partnerships across Australia and New Zealand.
-
Where do you operate?
We operate nationally across Australia and New Zealand, with offices in Melbourne, Brisbane, Gold Coast, Auckland, and Tauranga, plus dedicated travel teams for flexible regional coverage.
-
How do you ensure quality and compliance?
Our director oversees all campaign operations with real-time performance monitoring, compliance training, and transparent reporting to ensure best practice and brand alignment.
-
What makes Community Connect different?
We combine national reach with local insight, delivering ethical, human-first fundraising campaigns powered by data, accountability, and strong collaboration with charity partners.
-
Can charities visit your offices or meet the fundraising teams?
Absolutely! We encourage in-person engagement and welcome charity partners to our offices for training sessions, team visits, and campaign planning.
-
What fundraising channels do you use?
We deliver campaigns across multiple channels, including Door-to-Door, Shopping Centres, and Telemarketing — tailored to your goals and audiences.
-
Do you provide campaign reporting?
Yes. We offer full visibility into campaign performance, including donor acquisition data, compliance results, and financial summaries to keep you informed at every step.
-
How do you select and train fundraising teams?
We partner with values-aligned sales teams who undergo rigorous onboarding, ongoing compliance training, and performance coaching to ensure they represent your cause with integrity.