FAQ

  • What services does Community Connect provide?

    We specialise in regular giving acquisition through face-to-face fundraising, campaign strategy, and sales team partnerships across Australia and New Zealand.

  • Where do you operate?

    We operate nationally across Australia and New Zealand, with offices in Melbourne, Brisbane, Gold Coast, Auckland, and Tauranga, plus dedicated travel teams for flexible regional coverage.

  • How do you ensure quality and compliance?

    Our director oversees all campaign operations with real-time performance monitoring, compliance training, and transparent reporting to ensure best practice and brand alignment.

  • What makes Community Connect different?

    We combine national reach with local insight, delivering ethical, human-first fundraising campaigns powered by data, accountability, and strong collaboration with charity partners.

  • Can charities visit your offices or meet the fundraising teams?

    Absolutely! We encourage in-person engagement and welcome charity partners to our offices for training sessions, team visits, and campaign planning.

  • What fundraising channels do you use?

    We deliver campaigns across multiple channels, including Door-to-Door, Shopping Centres, and Telemarketing — tailored to your goals and audiences.

  • Do you provide campaign reporting?

    Yes. We offer full visibility into campaign performance, including donor acquisition data, compliance results, and financial summaries to keep you informed at every step.

  • How do you select and train fundraising teams?

    We partner with values-aligned sales teams who undergo rigorous onboarding, ongoing compliance training, and performance coaching to ensure they represent your cause with integrity.